Report an Issue

Something not working? Tell us, and we'll find the problem on our side. The quickest way is from inside the app — it attaches the details we need.

From the app (recommended)

1. Open the Account tab and scroll to About.
2. Tap Copy support details. This copies your app version, device, and your Support ID — a short code such as CDNR-6CPW that lets us pull up exactly what happened on your phone, without you describing your device.
3. Tap Email under Connect with us, or email support@outwizar.co.uk, and paste the details under your message.

The Support ID identifies your installation, not you: it is not your email, password or payment details, and it cannot be used to sign in.

What to tell us

• What you were doing, and what happened instead
• When it started — once, or every time
• A screenshot or screen recording, if you have one
• The email address on your account, if you've added one

If you can't open the app at all, email us with your phone model and your operating system version instead, and we'll take it from there.

Types of issues we can help with

• App problems: crashes, freezing, slow performance, or features not working correctly.
• Account issues: login problems, account access, profile settings, or data synchronisation.
• Outfit recommendations: issues with outfit suggestions, style preferences, or budget settings.
• Subscriptions and credits: a purchase that hasn't shown up, or a plan that doesn't match what you paid for.

Response time

We aim to respond to all issue reports within 24–48 hours during business days (Monday to Friday, 9:00 – 17:30 GMT / BST). Reports received outside these hours will be addressed on the next business day.

Before you report

Many common issues can be resolved with these quick steps:

• Restart the app: close Outwizar completely and reopen it.
• Check for updates: ensure you have the latest version from the App Store or Google Play.
• Restart your device: a simple restart can resolve many issues.
• Check your internet connection: a stable connection is required for the app to function.
• Restore purchases: for subscription issues, tap Restore Purchases in the Account tab.
• Clear cache: on Android, try clearing the app cache from your device settings.

Security vulnerabilities

Reporting a security issue? Please use our Responsible Disclosure programme instead. Security issues require special handling and should not be reported via general support.