Subscription & Billing

In-app purchases. All Outwizar subscriptions are managed through in-app purchases via the Apple App Store (iOS) or Google Play Store (Android). Your subscription, billing, and payment are handled securely by Apple or Google — Outwizar never sees your card details.

1. Subscription Plans Overview

Outwizar offers three tiers, all available as in-app purchases.

Prices shown are indicative. Actual prices may vary slightly by region and are displayed in your local currency inside the app.

2. How to Subscribe

iPhone / iPad (iOS)

1. Open the Outwizar app.
2. Navigate to Settings → Subscription.
3. Select your preferred plan.
4. Confirm with Face ID, Touch ID, or your Apple ID password.
5. Your subscription begins immediately.

Android

1. Open the Outwizar app.
2. Navigate to Settings → Subscription.
3. Select your preferred plan.
4. Confirm with your Google Play payment method.
5. Your subscription begins immediately.

3. Managing Your Subscription

Since subscriptions are handled through the App Store or Google Play, you manage them through your device settings.

iPhone / iPad

1. Open Settings on your device.
2. Tap your Apple ID at the top.
3. Tap Subscriptions.
4. Select Outwizar.
5. Upgrade, downgrade, or cancel from here.

Android

1. Open the Google Play Store.
2. Tap your Profile icon.
3. Tap Payments & subscriptions → Subscriptions.
4. Select Outwizar to manage.

4. Billing Cycle & Payment

• Automatic renewal: subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.
• Payment method: payments are charged to your Apple ID or Google Play account using the method you have on file.
• Billing date: your renewal date is based on your original subscription date. View it in your device's subscription settings.
• Annual subscriptions: Premium annual saves ~33% vs monthly (£39.99 vs £59.88). Gold annual saves ~42% vs monthly (£69.99 vs £119.88). The full amount is charged at the start of the subscription year.
• Price changes: Apple and Google will notify you before any renewal at a new price. You can cancel if you don't agree.

5. Payment Methods

Payment methods are managed through your Apple ID or Google Play account:

Apple ID

• Credit / debit cards (Visa, Mastercard, Amex)
• Apple Pay
• PayPal (where available)
• Apple ID balance / gift cards
• Mobile phone billing (select carriers)

Google Play

• Credit / debit cards (Visa, Mastercard, Amex)
• Google Pay
• PayPal
• Google Play balance / gift cards
• Mobile phone billing (select carriers)

To update your payment method, visit your Apple ID settings or Google Play account settings.

6. Receipts & Purchase History

Apple App Store

• Receipts are emailed to your Apple ID email address.
• View purchase history at reportaproblem.apple.com.
• Or: Settings → Apple ID → Media & Purchases → View Account → Purchase History.

Google Play Store

• Receipts are emailed to your Google account email.
• View history at play.google.com/store/account/orderhistory.
• Or: Google Play → Profile → Payments & subscriptions → Budget & history.

7. Cancellation

You can cancel at any time. Deleting the app does not cancel your subscription.

iPhone / iPad

1. Open Settings.
2. Tap your Apple ID → Subscriptions.
3. Select Outwizar → Cancel Subscription.

Android

1. Open the Google Play Store.
2. Tap Profile → Payments & subscriptions → Subscriptions.
3. Select Outwizar → Cancel subscription.

After cancellation you'll continue to have access until the end of your current billing period. Your subscription will not renew, and you'll revert to the Trial / free experience.

8. Refunds

Refund requests are handled by Apple or Google, not directly by Outwizar.

Apple App Store refunds

1. Visit reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Find the Outwizar subscription charge.
4. Select "Request a refund" and follow the prompts.
5. Apple typically reviews and responds within 48 hours.

Google Play refunds

1. Visit Google Play Order History.
2. Find the Outwizar subscription.
3. Select "Request a refund" or "Report a problem".
4. Refunds typically process within 1–4 business days.

Refund eligibility and policies are determined by Apple and Google.

9. Free Trial

• Trial duration: 7 days of free access.
• Eligibility: free trials are typically available to first-time subscribers only. Eligibility is determined by Apple or Google based on your account history.
• Payment method: you may need to provide a payment method to start the trial, but you won't be charged until the trial ends.
• Cancel before the trial ends: to avoid being charged, cancel at least 24 hours before the trial ends.
• After the trial: your subscription automatically converts to the paid plan at the end of the trial period unless cancelled.

10. Restore Purchases

• Same Apple ID / Google account: make sure you're signed in with the same account you used to purchase the subscription.
• In-app restore: Outwizar → Settings → Subscription → Restore Purchases.
• Automatic restore: in most cases your subscription is recognised automatically when you sign in.
• Different platform: subscriptions purchased on iOS cannot be transferred to Android and vice versa.

11. Troubleshooting

• Subscription not recognised: tap "Restore Purchases" in settings and make sure you're on the correct Apple ID / Google account.
• Charged but no access: sync delays happen — restart the app or tap "Restore Purchases". If it persists, contact support.
• Payment failed: update your payment method in Apple ID or Google Play settings. The stores will retry automatically.
• Can't find the subscription: confirm you're checking the correct account — it may be linked to a different Apple ID / Google account.

12. Contact Support

Apple and Google handle billing, but our team can help with subscription-related queries:

• Email: [email protected]
• Response time: within 24 hours on business days
• Business hours: Monday to Friday, 9:00 – 17:30 (GMT / BST)

Platform-specific billing help: Apple Billing Support · Google Play Support.